IT Self-Service
Step-by-step help for common IT issues: printers, Anzio, Outlook, sign-in, and scanners. Written for employees and used by the AI agent to answer requests.
Use this article when BOLs, inbound tallies, or dispatch manifests are not coming out of a warehouse or office printer.
Why this usually happens
In most...
Tue, 13 Oct, 2026 11:16 AM
Use this article if Anzio is frozen, you are locked on an order, you cannot get back in after your connection dropped, or Anzio keeps logging you out.
Anz...
Tue, 13 Oct, 2026 11:23 AM
Use this article if Outlook on your computer freezes, stops responding, keeps closing, or shows a "Microsoft Outlook Inbox Repair" message.
Try ...
Tue, 13 Oct, 2026 11:21 AM
Use this article if Outlook, Teams, or other Microsoft apps keep asking for your password, show sign-in errors, or stopped working after you changed your pa...
Tue, 13 Oct, 2026 11:23 AM
Use this article for warehouse handheld scanners (such as Zebra scanners) that will not connect, are stuck in airplane or safe mode, or will not read barcod...
Tue, 13 Oct, 2026 11:23 AM
Use this article if FortiClient VPN will not connect, says "VPN is down," gets stuck while connecting, or you cannot reach your work computer with...
Tue, 13 Oct, 2026 4:56 PM
Use this article if your computer, laptop, or tablet is running slowly, freezing, or restarting by itself.
First, is it just you?
If coworkers say the s...
Tue, 13 Oct, 2026 4:58 PM
Use this article if PDFs will not open or print, you see a message about the default PDF program, a PDF from Anzio will not open, or you need to edit, delet...
Tue, 13 Oct, 2026 4:58 PM